ck144 Privacy Policy
Your privacy matters to us. This document explains exactly what personal data ck144 collects, why we collect it, how it is used, and how we keep it secure for every player in Bangladesh.
Introduction
This Privacy Policy ("Policy") describes how ck144 ("we", "us", "our") collects, processes, stores, and protects the personal information of users ("you", "your") who access or use the ck144 platform at ck144.app. By registering an account or using any service provided by ck144, you acknowledge that you have read and understood this Policy and consent to the collection and use of your information as described herein. If you do not agree with the terms of this Policy, you should not use the ck144 platform.
This Policy applies to all personal data collected through the ck144 website, mobile interface, account registration forms, customer support channels, and any other interaction you have with ck144. ck144 is committed to handling all personal data with the highest degree of care, in accordance with applicable data protection standards. We do not sell, rent, or trade your personal data to any third party for marketing purposes.
Our Privacy Commitments
All data transmitted between your device and ck144 is protected by industry-standard SSL encryption.
We never sell, rent, or trade your personal data to third parties for commercial or marketing purposes.
We collect only the data that is strictly necessary to operate your account and comply with legal obligations.
This Policy clearly explains every purpose for which your data is used. We do not use your data for undisclosed purposes.
You may request correction of inaccurate personal data held on your account at any time by contacting support.
For any privacy-related query, reach our team at [email protected]. We respond within 2 business days.
Information We Collect
ck144 collects personal information that you provide directly to us during account registration, identity verification, and platform use, as well as certain technical data collected automatically when you visit ck144.app. The categories of personal data we may collect include the following:
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Identity and contact data: Full name, date of birth, mobile phone number, and residential address. This data is collected at registration and used for KYC age verification, account management, and communication.
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Payment data: Mobile wallet identifiers (such as bKash or Nagad account numbers) used for deposit and withdrawal transactions. ck144 does not store full payment credentials on its servers; payment processing is handled by our licensed payment partners.
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Identity verification documents: Scanned copies or photographs of government-issued identification such as your National Identity Card (NID) or passport, submitted during KYC verification. These documents are stored securely and used solely for age and identity verification purposes.
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Account activity data: Records of your gameplay sessions, bet history, deposit and withdrawal transactions, bonus claims, and account login events. This data is used for account management, fraud prevention, dispute resolution, and responsible gaming monitoring.
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Technical and device data: IP address, browser type and version, operating system, device type, referring URL, and session timestamps. This data is collected automatically using cookies and server logs and is used for security monitoring, fraud detection, and platform performance analysis.
How We Use Your Information
ck144 uses the personal data we collect for specific, defined purposes only. We do not use your data in ways that are inconsistent with the purposes stated at the time of collection. The principal purposes for which we use your personal data are as follows:
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Account management and service delivery: To create and manage your ck144 account, process your deposits and withdrawals, credit bonuses, resolve disputes, and deliver all platform services you have requested.
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Identity and age verification (KYC): To verify that you meet the minimum age requirement of 21 years and to confirm your identity, in compliance with our legal obligations and responsible gaming commitments.
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Fraud prevention and security: To detect, investigate, and prevent fraudulent transactions, money laundering, account abuse, and any other conduct prohibited by our Terms and Conditions or applicable law.
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Customer support: To respond to your queries, complaints, and support requests through our support team at [email protected], and to maintain records of support interactions for quality and training purposes.
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Responsible gaming monitoring: To monitor account activity for signs of problem gambling behaviour, apply responsible gaming tools where triggered, and fulfil our obligations under our responsible gaming policy including self-exclusion enforcement.
Legal Basis for Processing
ck144 processes your personal data on one or more of the following legal bases, depending on the nature of the processing activity: (a) contractual necessity — processing is required to fulfil the account services agreement between you and ck144; (b) legal obligation — processing is required to comply with applicable laws, including anti-money-laundering regulations and age verification requirements; (c) legitimate interests — processing is necessary for our legitimate business interests including fraud prevention, platform security, and responsible gaming enforcement, provided those interests are not overridden by your rights; (d) consent — where we rely on consent as the basis for processing (such as marketing communications), you may withdraw that consent at any time.
If you have opted in to receive promotional communications from ck144 (such as bonus offers and platform updates), we will use your mobile number or contact details to deliver those communications. You may opt out of marketing communications at any time by contacting [email protected] and requesting to be removed from our marketing list. Opting out of marketing does not affect your account or any other services.
Sharing Your Information
ck144 does not sell, rent, or trade your personal data to third parties. We may, however, share your personal data with carefully selected third parties where strictly necessary for the operation of the platform, or where required by law. The circumstances in which we may share your data are limited to the following:
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Payment processors: We share the minimum necessary payment-related data with our licensed payment partners (including bKash, Nagad, Rocket, and Upay) solely for the purpose of processing your deposits and withdrawals. These partners are contractually bound to protect your data and may not use it for any other purpose.
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Identity verification providers: Where we use a third-party KYC verification service to assist with document verification and age checks, your identity documents will be processed by that service provider under strict confidentiality obligations.
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Regulatory and law enforcement authorities: We may disclose personal data to government bodies, regulators, or law enforcement agencies where required to do so by applicable law, court order, or in connection with the investigation of fraud, money laundering, or other criminal activity.
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Technology and hosting providers: Our platform infrastructure is hosted on secure third-party cloud servers. Hosting providers may technically have access to stored data as part of their service delivery, but are bound by strict data processing agreements and may not access or use your data independently.
ck144 does not and will never sell, rent, exchange, or otherwise commercially transfer your personal data to any third party for that party's own marketing, advertising, or commercial purposes. Any sharing of data described above is strictly limited to operational and legal necessity. If you ever receive a communication claiming to be from ck144 and asking for payment or personal information via an unrecognised channel, treat it as fraudulent and report it to [email protected] immediately.
Cookies and Tracking Technologies
ck144 uses cookies and similar tracking technologies on the ck144.app website to improve platform functionality, maintain your logged-in session, and analyse user behaviour for platform optimisation. Cookies are small data files stored on your device by your web browser. ck144 uses the following categories of cookies: (a) strictly necessary cookies, which are required for the platform to function and cannot be disabled; (b) functional cookies, which remember your preferences and settings; and (c) analytical cookies, which collect anonymous aggregated data about how users interact with the platform.
By using the ck144 platform, you consent to the use of cookies as described in this Policy. You may configure your browser to block or delete cookies; however, disabling strictly necessary cookies may prevent certain platform features from functioning correctly, including maintaining your logged-in session.
ck144 does not place third-party advertising or retargeting cookies on ck144.app. We do not allow third-party advertising networks to place tracking pixels or scripts on our platform. The cookies used by ck144 are limited to those necessary for platform operation, session management, and internal analytics only.
Data Retention
ck144 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, as set out in this Policy, and to comply with applicable legal and regulatory obligations. In general terms, account data is retained for the lifetime of the active account. Following account closure, personal data is retained for a minimum period required under applicable anti-money-laundering and financial record-keeping regulations, after which it is securely deleted or anonymised.
KYC identity verification documents are retained for the period required by applicable regulations. Transaction records are retained for the period mandated by financial compliance requirements. Support correspondence is retained for a reasonable period for quality assurance and dispute resolution purposes. Where retention is no longer legally required or operationally necessary, data is deleted or irreversibly anonymised.
Security of Your Data
ck144 implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL/TLS encryption for all data transmitted between your device and our servers, secure hashed storage of account passwords, restricted staff access controls limiting data access to authorised personnel only, and regular security reviews of our platform infrastructure.
Whilst ck144 takes all reasonable steps to protect your personal data, no method of transmission over the internet or method of electronic storage is completely secure. We therefore cannot guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights and freedoms, ck144 will notify affected users promptly and take all steps necessary to contain and remediate the breach.
Your Rights Regarding Your Personal Data
Subject to applicable law, you have the following rights in relation to the personal data that ck144 holds about you. To exercise any of these rights, please contact our support team at [email protected] with your account details and a clear description of the right you wish to exercise. We will respond to all valid requests within a reasonable timeframe.
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Right of access: You have the right to request a copy of the personal data that ck144 holds about you, along with information about the purposes for which it is processed and the categories of data held.
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Right to rectification: You have the right to request correction of any inaccurate or incomplete personal data that ck144 holds about you. You may also update certain account details directly through your account settings.
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Right to erasure: In certain circumstances, you have the right to request deletion of your personal data. This right is subject to overriding legal obligations — for example, ck144 is required to retain transaction and KYC records for specified periods under applicable financial regulations, and erasure requests cannot override those retention obligations.
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Right to restrict processing: In certain circumstances, you may request that ck144 restricts the processing of your personal data — for example, while a dispute about the accuracy of your data is being resolved.
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Right to withdraw consent: Where processing is based on your consent (such as receiving marketing communications), you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of any processing carried out prior to the withdrawal.
To exercise any of your privacy rights, send a written request to [email protected] from the email address or mobile number associated with your ck144 account. Include your full name, account username, and a clear description of your request. We will verify your identity before processing any data access, correction, or deletion request to prevent unauthorised access to another person's data. We aim to respond to all valid requests within 14 calendar days.
Children and Minors
ck144 is strictly an adults-only platform. The minimum age to register and use a ck144 account is 21 years. ck144 does not knowingly collect personal data from any person under the age of 21. Age verification is conducted at account registration and may be repeated via KYC document checks at any time during account use.
If ck144 discovers that personal data has been collected from a user who is under 21 years of age, we will immediately suspend the account, delete the data collected from that user to the extent permitted by law, and forfeit any associated balance. If you are a parent or guardian and believe that a minor under your care has registered a ck144 account, please contact us immediately at [email protected] so that we can take prompt action.
Changes to This Privacy Policy
ck144 may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable legal requirements. When we make material changes to this Policy, we will update the last-updated date at the top of this page. Continued use of the ck144 platform following any update to this Policy constitutes your acceptance of the revised Policy. We recommend reviewing this Policy periodically. If you have any questions about changes to this Policy, please contact [email protected].
Contact and Privacy Queries
If you have any questions, concerns, or requests relating to this Privacy Policy or the way ck144 handles your personal data, please contact our support team. We take all privacy queries seriously and aim to respond within 2 business days. All privacy-related communications should be directed to our support email address below.
For all privacy-related queries, please contact us at [email protected]. Please include your registered account name and a clear description of your query. We will respond promptly and treat all privacy correspondence with strict confidentiality.